Client Success Manager (M/f/d) – Customer Satisfaction & Long-term Client Relations

LDP Immobilienberatung GmbH

WHO WE ARE

LDP Immobilienberatung GmbH is a specialized real estate advisory firm focused on tax-optimized investment properties for high-income professionals and international expats in Germany.

Our advisory model does not end with the property purchase.

Long-term relationships, portfolio development, and client trust are central pillars of our business.

That is why Client Success is a strategic function, not a support role.

THE ROLE

As Client Success Manager, you are responsible for ensuring outstanding customer satisfaction, strong client retention, and a seamless after-sales experience.

You accompany clients after the investment decision and act as their central point of contact within LDP.

Your goal is simple:

Turn satisfied investors into long-term partners.

YOUR RESPONSIBILITIES

Client Satisfaction & Relationship Management

• Maintain proactive communication with existing investors
• Ensure smooth coordination between clients, sales, financing partners, and external stakeholders
• Monitor client feedback and satisfaction levels
• Identify potential issues early and resolve them professionally

After-Sales Excellence

• Oversee post-purchase processes and documentation
• Ensure smooth handover between advisory and operational stages
• Maintain structured follow-up communication
• Support clients in building long-term real estate portfolios

Client Retention & Growth

• Identify opportunities for additional investment
• Strengthen long-term client loyalty
• Contribute to referral generation and relationship expansion

YOUR PROFILE

• Fluent in German and English (required)
• Strong communication and interpersonal skills
• Structured and solution-oriented mindset
• High emotional intelligence and professionalism
• Ability to manage multiple stakeholders simultaneously
• Interest in real estate and investment structures

Experience in customer success, client relations, consulting, or financial services is a strong advantage.

More important is your ability to build trust and manage long-term relationships with high-level clients.

WHAT MAKES THIS ROLE UNIQUE

This is not a traditional customer service position.

You will work with high-income professionals and international investors.

You operate at the intersection of advisory, operations, and long-term wealth structuring.

Your work directly influences:

• Client lifetime value
• Brand reputation
• Referral growth
• Portfolio expansion

WHAT WE OFFER

• Permanent contract
• Hybrid work model
• Direct collaboration with Sales and Management
• Long-term development path toward Head of Client Success
• Growing responsibility as the company scales
• Integration into a performance-driven, ambitious team

WHO SHOULD APPLY

This role is ideal for:

• Professionals who value long-term relationships over short-term transactions
• Individuals who combine structure with empathy
• Personalities who want strategic responsibility
• Candidates seeking a role with visible impact on company growth

If you want to ensure that client relationships extend far beyond the closing moment, we look forward to your application.

APPLICATION

Please send your CV and a short introduction outlining your motivation and availability to:

Felix Pusch
Head of Sales
LDP Immobilienberatung GmbH
Tölzer Str. 1, 82031 Grünwald
www.ldp.group